Complete Customer Service
- Aim to get it right, on time, first time, every time
- Promote all our lenders and their propositions
- Treat all Customers Fairly
- Stay at the forefront of industry developments and technology
Attitude & Awareness
- TEAM – Together Everyone Achieves More
- Maintain a positive can do attitude
- Confidence to challenge decisions
- Smile, Share & Succeed
Respect for customers and fellow employees
- Always treat brokers & lenders as a precious resource
- Value your working environment
- Praise people for a job well done
- Respect people’s views and opinions and be prepared to listen
- Be proactive and adaptable to the brokers/lenders individual needs.
- Maintain broker/lenders relationship post completion.
- When the desired option is not available provide an alternative solution.
- Aim to surpass our published Service Level Agreements.