Complete Customer Service

  • Aim to get it right, on time, first time, every time
  • Promote all our lenders and their propositions
  • Treat all Customers Fairly
  • Stay at the forefront of industry developments and technology

Attitude & Awareness

  • TEAM – Together Everyone Achieves More
  • Maintain a positive can do attitude
  • Confidence to challenge decisions
  • Smile, Share & Succeed

Respect for customers and fellow employees

  • Always treat brokers & lenders as a precious resource
  • Value your working environment
  • Praise people for a job well done
  • Respect people’s views and opinions and be prepared to listen

Exceed expectations

  • Be proactive and adaptable to the brokers/lenders individual needs.
  • Maintain broker/lenders relationship post completion.
  • When the desired option is not available provide an alternative solution.
  • Aim to surpass our published Service Level Agreements.
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