COVID-19 LATEST UPDATE (11th August 2020)

Firstly, we would like to applaud the amazing and caring Mortgage Intermediaries we are working with, it’s certainly not an easy time but the calls and emails are testament to the fact that we are all striving to help our customers though this challenging time. From our perspective we remain focused on new business and completing the existing cases in pipeline. You will be aware that there are certain constraints that we have to take into consideration, so some points on this are:

  • Whist physical valuations are pretty much on hold now, many of our panel lenders now offer desktop or AVM’s.
  • Some lenders will carry on processing the application, even issuing the offer, subject to a physical valuation.
  • Some lenders are still on pause and looking to come back to market in the near future.
  • Interest rates have increased, LTV’s reduced and criteria narrowed. We have managed to negotiate a few exceptions but generally the lenders and market are unsure of what the future will look like.

From a staff perspective we are well and working from home with phones, computers & BORIS.  If you haven’t seen or heard of BORIS, where have you been?  BORIS is our own Broker Online Remote Information Service which you can use to send us an enquiry, DIP and FMA. You can track all of your cases, review the case notes and download documents safely.  If you haven’t registered yet for BORIS please click on the following link and then take a look at the system.

https://completeweb.azurewebsites.net/broker-registration

If you need any help please contact our BORIS expert and guru Sean on 02380 450182. He is Mr BORIS.

We have a new phone system that allows calls into the office or directed to the appropriate team – just dial 02380 456999 and follow the prompts.

Loan Type Type of Enquiry Email Address Telehone Number
Bridging/Commercial New Enquiry bridging@complete-fs.co.uk 02380 450513 / 02380 450502
Bridging/Commercial Existing case bridging@complete-fs.co.uk 02380 450171
Buy To Let  New Enquiry enquiries@complete-fs.co.uk 02380 450514 / 02380 450182
Buy To Let  Existing case btl@complete-fs.co.uk 02380 450188
Residential New Enquiry enquiries@complete-fs.co.uk 02380 450509 / 02380 450514
Residential Existing case resi@complete-fs.co.uk 02380 450515  / 02380 450506
Secured Loans New Enquiry enquiries@complete-fs.co.uk 02380 450509
Secured Loans Existing case securedloans@complete-fs.co.uk 02380 450506

We are still very much open and ready for business.

Please stay safe so we can enjoy better times again.

Phil/Damian/Claire

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