Why use Complete FS
We are committed to providing and processing excellent products from our panel of lenders for distribution to the entire intermediary sector. Our aim is to continue to enhance the “COMPLETE” brand as a company that delivers service excellence.
This growth coupled with our commitment to staff training and development will maintain and improve our reputation as one of the country’s leading mortgage packagers.
This is not really a surprise, as my experience of dealing with Complete FS has generally been positive when I’ve spoken with other members of your team. However, I genuinely feel that Emma has gone above and beyond my expectations of good service. She has always responded to my queries in a timely and professional manner.
All in all, dealing with Emma on this case has been an extremely agreeable and easy process.
This level of service was particularly welcome as the client in question is actually a life long friend of my family. So as you can imagine, providing her with an exemplary service was very important to me. I know I can’t insist on this, but I very much hope that I get to deal with Emma again in the near future on other cases.
Thank you very much for all your help on this case Emma."
Better still today, I was about to call for an update but Helen had already emailed me to confirm what was happening. Life saver!. "
Have a good weekend.
That is great news and thank you very much for your support throughout the whole process. If there is anywhere I can leave feedback for your services then do let me know as I am very impressed with your responsiveness and quick turnaround times to all queries that have been raised "
We are both very happy and can now enjoy our home!
We will be back in touch when we need another mortgage. "
Hope to deal with your team again in the future. "
From the DIP being submitted on Monday last week to a mortgage offer potentially being issued today, I make that 9 working days and that is nothing short of spectacular. Well done ladies, a well-deserved amount of credit to you both. I am happy of course to happy complete any feedback that you require for you to show other companies exactly how the job should be done. "
This was the first time I used Complete FS and it was definitely a positive experience.."
Thanks for all your help."
This is the first time I have used Complete FS for a bridging loan. The last time I did one I used a different packager. I can honestly say the process was so much better using Complete and the service has been great. From the first call to Bob through to Emma who has been amazing. My client was going to lose the property and was demanding on her timescales to get the bridging loan completed in a short space of time. Emma responded promptly and helped chase the lender and their solicitors so that Sheila could complete by the end of the month. During the process we had to change the product, Emma helped and managed to get the new offer out with a quick turnaround. Thank you Emma, one happy broker and one very happy client in Sheila. "
Just a quick note to say a huge thank you from the bottom of my heart for all of your hard work and sticking with us to achieve what is a dream come true for Rebecca & I. Have a lovely bank holiday weekend"